Our terms of service strong> explain how and what we do to perform the your strong> order.
customer placing an order for the delivery of the goods presented in our catalog on the website alafleur.kz strong> means that our company on behalf of the Client and for his (client) makes a purchase expense of them (customers) with goods subsequent delivery to the specified address of the client. Purchase is made in the retail trade networks, as close as possible to the place of delivery. Where we deliver strong>
List of countries and cities where guaranteed delivery is carried out, you can see the pop-up window by clicking on the "City" in the upper right corner of the site. At the moment, it is mainly the most popular destinations and capital cities. If you can not find on this list you are interested in the city - please contact us to clarify the possibility of delivery. Please note that the deadline for delivery to remote settlements may be larger than the standard delivery period.
Order Status strong>
Query on the status of any of the existing orders can be made during working hours from 9:00 am to 20:00 time in Kazakhstan (+6 GMT) in the following ways:
by phone +77011017211, +7073226260
To speed up the operation of the service, please indicate the individual number of your order.
If you encounter difficulties with the delivery of the ordered goods, we will contact you by phone and / or email. Shipping strong>
1. Standard lead time - 1 working day. We guarantee delivery on the same day only if the order is placed and paid for by the Client prior to 12 pm local time in the city of the recipient. Delivery in a number of countries and cities on Sundays is not performed. Possibility of delivery is available from our administrators. If unable to deliver the order on Sunday, we reserve the right to postpone the delivery for Monday or Saturday. In the "General Information" of the order form you can specify the desired delivery time of the order. However, in some cases, time will only be advisory in nature indicated by you due to the fact that in large cities couriers schedule drawn up independently by local partners. In the course of execution of the order may affect contingencies.
2. In some remote areas delivery time may be extended up to 2-3 working days, if the weather conditions or other force majeure circumstances do not allow our couriers of the most approximate to leave a big city for delivery.
3. In many countries, the recipient's phone is a prerequisite for acceptance of the order for execution.
4. If the text greeting card in Russian, it is transliterated (for orders in the US and Europe).
5. When placing an order the Customer in our service, it must call our office one of these phones to confirm your order. If the Customer does not make a call, our administrators are trying to do to contact the customer by phone, that he (the customer) have when registering on the site. Warning! Strong> Prior to receiving confirmation from the Customer to place an order the execution of the order is suspended! The order can not be made / not made on time strong> fault of the recipient: strong>
1. Shown incorrect address information and delivery terms (given the wrong address or phone number, an invalid delivery time, late payment order, etc.) If the client specifies an invalid address or phone number of the recipient, our administrators are associated with it to clarify the correct address / phone. At this time the implementation of the order be suspended.
2. Do not received confirmation from the Customer to place an order
3. Do not received payment for the order. Our company has been working on the scheme of 100% prepayment. We guarantee regular delivery time only if we receive the payment / official proof of payment to 12.00 local time in the city of the recipient. Please bear in mind that during the holidays, it is desirable to place the order and pay for 2-3 days prior to the date of delivery - only in this case, we give a full guarantee Delivery .
through the fault of the shipping service. Strong> Service is responsible for the work of its delivery network (our network includes more than 200 flower shops and stores) We always contact the recipient before you make the delivery (by phone, if not - send a telegram or leave a note at the door). An exception is the request of the customer to deliver the order without notice. If at the time of delivery of the recipient is not at home, and an agreement on the delivery to him was asked to deliver a customer without notice, we reserve the right, at his own choice:
leave flowers neighbors.
leave at the door of the recipient note asking to make a call to the florist and agree the delivery time.
In this case, we do not accept claims on terms and quality of the order. Refund the customer is not made. Please remember that we do not ship the order to the remote settlements (not included in the general list of delivery cities) in the absence of details in the order specified by the Client recipient phone!
Delivery holidays and pre-holidays strong>
Guests are kindly requested to order the delivery of major holidays. We can not guarantee the delivery of day-to-day or next day during the following holidays: Christmas, New Year, Orthodox Christmas, Valentine's Day, International Women's Day, Easter .
The substitution rules strong>
Depending on the season and supply, the availability of certain types of colors in some areas may be very limited. In addition, individual colors shades may be unavailable to the delivery day. Thus, the delivery of the bouquet, completely identical to that shown in a given day may not be possible.
In this case, carrying out your order florist will deliver a similar composition, equal to or exceeding the price the selected option. Every effort will be to preserve the shape, size and general color scheme selected composition, but the deviations are permitted. The composition of flowers of the same type (for example, a bouquet of roses), preservation of the type of flowers will have priority over the preferred color.
Additional gifts (toys, chocolates, champagne) may vary according to the range of a particular region. Our main commitment is to ensure that the quality and integrity of the delivered goods ordered. Cancellation and change order details strong>
If for any reason you cancel or make changes to your order, please notify us of this as soon as possible. We will immediately accept a request for cancellation or modification of the order, provided that the application was filed prior to sending the product or its preparation for sending. It is desirable to report on developments 48 hours strong> before the expected time of delivery.
The order can not be canceled if the bouquet was already assembled delivering florist (prepared for delivery to the recipient).
When delivering your order florist can deliver your order to an incorrect shipping address, we will inform you about the problem immediately. In some cases, you will be able to forward the order to another recipient living in the territory served by us.
The cases, when you select the pop-up menu, the order form a specific city, but actually specify an address located outside of the city, provided that delivery to that address, we can not be considered as orders given to the wrong delivery address. If we can make the delivery and shipping costs in this locality is different from the cost of delivery to Your Town, delivery will be made after clarifying mutual. If delivery to the town, where in fact the order is to be delivered more expensive than in the city you have chosen, you will be sent information on surcharge and order will be accepted for execution after payment is received.
If you are dissatisfied with the quality of delivered flowers, you must immediately notify us as much detail describing the problem. Due to the perishable nature of the product we can not objectively consider complaints received within 48 hours from the time of the actual delivery. Please note that the form be signed by the recipient upon delivery of flowers contains the string "Quality Claims do not have" and a detailed description of exactly what you ordered. Therefore, we expect that if the quality of the flowers was unsatisfactory or delivered goods did not correspond to the ordered, the recipient will pay attention to it and make a note on the form during the preparation of the order, not after.
If your complaint concerns are not color quality, and failure in your opinion the design solutions, please accompany your complaint photographs of what was actually delivered. We appreciate our customers, so in case of a problem necessarily do everything possible to make you satisfied. But we ask to understand the fact that the claim that we in turn will send your order to perform a florist should be understood and justified, and ask you to help us in this.
We inform you that your selected color may not be available in your city and may need replacement color to another color, you can change the color of the refinement of the information manager of our company!